At Lady Jane Sequins, we strive to provide you with high-quality, handmade garments that you'll love and treasure. If for any reason you're not completely satisfied with your purchase, we're here to help.
Our returns policy is simple:
- If you're based in the UK, you can return your item within 14 days of receipt for a refund, exchange, or credit note. Please note that return shipping costs are the responsibility of the customer.
- If you're based outside of the UK, you'll need to fill out a customs form and mark the package as "Returned Goods." Please note that any import taxes incurred will be deducted from your refund.
- To be eligible for a return, the item must be in its original condition, unworn, and free from any stains or odors.
- Once we receive your return, please allow 3-5 business days for us to process your refund, exchange, or credit note.
Our returns address is: Lady Jane Sequins 59 Barratt Street Bristol, UK BS5 6DE
If you have any questions or concerns, please don't hesitate to contact us via email. We're here to ensure that you're completely happy with your purchase and your experience with Lady Jane Sequins.